Refund policy

Soles District Purchase Guarantee

If we send the incorrect item or size, or if the item you receive is defective, we will make it right at no additional cost to you. Please contact our support team or email info@solesdistrict.com for assistance. If approved, we will provide further instructions, including a prepaid return label.

This guarantee applies only to errors or defects caused by Soles District.

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All Sales Final

All purchases made through Soles District are final.
We do not accept returns or exchanges.

Please ensure you are ordering the correct size before completing your purchase. If you have any questions regarding sizing, our team is always happy to help prior to ordering.

This guarantee applies only to errors or defects caused by Soles District.

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Cancellations

Orders are processed and shipped quickly, so cancellations are not guaranteed once an order has been placed.

If you contact us at info@solesdistrict.com before your order ships, we may choose to cancel it at our sole discretion. A cancellation request does not hold or pause an order, and an order that ships before we act on your request cannot be cancelled.

Once an order has shipped, it is final and subject to our All Sales Final policy. Orders placed by mistake, or placed by another person using your account or payment method, are not eligible for cancellation, return or refund.

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Refunds

Refunds are issued only in cases covered under the Soles District Purchase Guarantee. Approved refunds will be issued to the original payment method once the item is received and inspected. Processing typically takes up to 7 business days, with an additional 1–5 business days for the refund to appear, depending on your payment provider.

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Questions or Support

For any questions or concerns, please contact us at info@solesdistrict.com