Return and Refund Policy

Sales Conditions:

• All sales are final, except in the case of a delivery mistake (e.g., wrong size/item) or if the received item is defective.

Eligibility & Initiating a Return:

• To be eligible for a return or exchange, the item must be unused with tags and in the same condition that you received it.
• Please contact us within 7 of receiving your order at info@solesdistrict.com to initiate a return or exchange.

Shipping Costs for a Return:

• If you receive an incorrect size/item or a defective product due to our mistake, we'll cover the return shipping cost and provide a prepaid return shipping label.

Contact Customer Service:

• Please contact our customer service team for further instructions on returning the item.

Refund/Exchange Notification:

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund or exchange.

Refund Method:

• Refunds for approved returns will be issued to the original payment method used for the purchase. Upon receipt and verification of the returned item, refunds will be processed within 7 business days.