Frequently Asked Questions

Nothing, anywhere in the United States — no minimum to reach and no threshold to hit. It is free on a pair of socks and free on a $900 jacket.

International orders are charged shipping, calculated at checkout based on where the order is going.

Orders normally leave the warehouse within 48 hours of being placed, and delivery inside the US usually takes a further 3 to 5 business days. International orders take longer, and the time varies by country and carrier.

You will get tracking by email as soon as the label is made.

Yes. Free shipping covers the United States, and international orders are charged shipping that is calculated at checkout before you pay.

If you are ordering from outside the US and want to check on a specific country before you buy, message us and we will take a look.

Sneakers from 5M through to 18M, apparel from S through XXXL, and waists from 30 to 44. We deliberately stock the deep size runs most shops skip.

You can filter the whole catalog down to your own sizes in the outfit builder, and it remembers them for next time.

Yes, and it is worth asking before you order rather than after, because all sales are final. Most product pages carry a sizing note for how that particular brand runs, and if yours does not, message us — we have handled enough of each brand to tell you.

No. All sales at Soles District are final, and we do not accept returns or exchanges. Please check sizing carefully before you order, and ask us first if you are at all unsure — we would much rather answer a question than have you stuck with the wrong size.

That one is on us. If we send the incorrect item or size, or the item arrives defective, we will make it right at no additional cost — that is our purchase guarantee. Contact us as soon as you open the box and we will sort it.

Full details are in our return and refund policy.

Every item we sell is guaranteed 100% authentic and brand new. Stock comes direct from the brands we carry and from registered retailers and established sellers, and it is checked before it ships.

10,000+ orders have gone out on that basis, including to hundreds of professional and collegiate athletes — several of whom have worn pieces from here on the court and on the field.

Not at this time — Soles District is online only. Orders are picked and packed by our own team at our warehouse outside Des Moines, Iowa.

Yes. Checkout runs on Shopify's secure, encrypted servers, and payment details are handled by them rather than by us — we never see your full card number.

Email info@solesdistrict.com, DM us on Instagram, or use the contact form. A real person reads all three.