FAQ

Frequently Asked Questions

How much does shipping cost on Soles District?

Shipping is completely free within the United States! For international orders, shipping costs will apply and are calculated at checkout.

How do I know that the sneakers I purchase from Soles District are authentic?

At Soles District, we strive to provide our customers with only the highest quality, authentic sneakers. All of our products are purchased from registered retailers and reputable sellers, and we take great care to ensure the authenticity of all of our products. You can shop with confidence knowing that you are getting authentic sneakers when you purchase from Soles District. 

How long will it take for my order to arrive?

Orders typically ship within 48 hours of purchase. Shipping within the US usually takes 3–5 business days. International orders may take longer depending on the destination and customs processing times.

Does Soles District accept returns or exchanges?

Yes, returns and exchanges are accepted within the United States and are subject to a 10% restocking fee. Please view our Return Policy for full details before sending items back.

Does Soles District offer international shipping?

Yes! Soles District now ships internationally. Shipping costs will apply outside of the United States and are calculated at checkout.

What should I do if my product arrives damaged?

We apologize if your product arrives damaged. Please contact us immediately so that we can get this issue resolved for you as soon as possible.

Does Soles District have a physical store?

At this time, we do not have a physical location.

Is my order safe when I checkout?

Yes, Soles District takes the security of your personal and financial information very seriously. We use secure servers and advanced encryption technology to protect your information during the checkout process.

How can I contact Soles District with any questions or concerns?

You can contact Soles District through our website or by emailing us at info@solesdistrict.com. Our customer service team is always happy to help with any questions or concerns you may have.